EXPECT THE BEST
You can either call or schedule an appointment online. A customer service specialist will ask questions about your problem and work with your schedule to set up a service call.
On the day of your appointment, you will receive a call from your Lamplighter technician informing you they are on the way.
If you can’t be at home during the entire appointment window, inform our scheduling staff, we value your time and are happy to call when we are finishing the service work.
During Your Service
We respect you and your home, and we will be sure to leave the work area clean upon completion.
When we first arrive, our technicians will first want to look at the situation with you and ask you questions about the problem. They also want to answer any questions you have.
After listening to you, our technicians will diagnose the problem and explain any options you have to complete your repair and service. It’s our pleasure to serve you.
Most problems can be solved in one visit. Once we complete the work, you can pay our technician directly with a check or credit card. If you are authorizing work for a rental property, you also have the option of paying by phone with a customer service specialist.
TAKING CARE OF YOU
We value you, and we want to exceed your expectations. If you are ever unsatisfied with our work, please let us know. We want to make it right.